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Kind emails from our customers from all around the world. Bohemian porcelain make happy in our customers' homes. We have benn shipping to all Europe, Russia, USA, Israel, Canada, Kazachstan, Australia, New Zealand, Brasil, Colombia, Japan, Egypt, South Africa and in many other remote countries of the World since 1999. We even shipped to Reunion Island in Indian ocean too:


Dear Petr!! The porcelain is delivered safety and so fast!!!! I'm totally happy, thank you so much for your assistance!!!!! 

Now I want to order some more items, I'll try to do it online today Thank you again 😊 , Inna


Dear Petr Bednář I received all the products, thank you! Your packaging was so professional and everything was in perfect condition. from Mingfang, China


Hello Petr, The package arrived at home yesterday. Everything is in perfect condition as usual. 
See you soon. Sincerely,‌ Alain 


HI,   Thank you so much, everything came and the set is amazing. We will order more from you.  

 Thank you  Simon  


Hello, I would like to inform you I have received the parcel and everything is beautiful and in perfect condition. In the near future I am going to order some more products.  Thank you and best wishes. Petra, Slovenia


Hello Petr, I received the package! Everything ok and… thank you for the gift cup and for the smiling face drawn in the package!! 😊 

Best regards, Gregor


Dear Petr,

I just wanted to let you know the Whisky Tumblers were delivered and everything is fine.

Thank you for your Customer Care as well as your excellent packing protecting Tumblers (awsome!) Kind Regards, Abi

Geneva, Switzerland


Friends of DUM Porcelanu, 

First of all I wish you a Happy New Year!  

I finally received the order and everything was well packed and in good conditions (but I could not use it in Christmas day because unfortunately it didn’t arrive on time!). Thank you very much for your efforts!


Dear Petr, 

thank you very much for amazing service and quick delivery! Anna 


The dishes have already arrived.They are beautiful. Thank you very much.  Antonella Rociola


Dear Sirs! Nothing was broken, all items in proper condition. I have just asked this question to understand how to act in case of damages. Thank you for your reply!  

Kind regards, Olga   


Dear Petr

Wonderful - our 30 miniature mugs arrived today. Thank you so much we are so happy. Heather Bull


Dear Dům porcelánu Praha Team, 

Many thanks indeed! For the fast processing, the careful wrapping, and the very nice gift cup! I will be happy to order again. Kind regards from Vienna, Katharina // mobil gesendet


Good morning from Canada! Just a note to let you know that the plates arrived yesterday well packed and in perfect condition!  Thank you for shipping them so quickly and packing them so well. best regards David


Hi, thank you, it arrived OK. Very satisfied. I broke my grandmother's last cup and now I have a new one (two just in case ...)! Lep pozdrav. Nataša Holy


Dear Petr, order received , thank you very much. CONTENTS without any damages. Packaging is SUPER!!! Rgds

Alla Agayeva, Baku,Azerbaijan


Petr, I have received the remaining two cups today and want to thank you for the amazing customer experience that you provided.  Oh, and the set is just as beautiful as I and my wife were hoping it would be. Sincerely, Michael Martynov


I am very happy with my mug!! It is perfect!!!! Thankyouthankyou!! Marijke Freen


The first shipping has arrived today. What s beautyful,wonderful peaces!  I am looking forward to the next one. Thanke you! Best regards Majda Kranjc


I dag fikk jeg bollen og den var helt fin så tusen tusen takk ❤️takk for virkelig god hjelp fra dere,med vennlig hilsen jorunn😍


Good morning and just to let you know.  USPS finally delivered the package to us late yesterday and the contents were in good condition although it was obvious the box had been opened by Customs.  You were correct on needing a lot of “patience” but thanks very much once again for your help on this.  My wife really likes the items. M.Hogan


Hello Petr,

I bought this Antique Oak China cabinet 9 YEARS AGO…. And my Mom stored it in her garage for me… NOW… back in CA… and the two orders of dishes have arrived… the gift for our daughters 15th anniversary.. and a replacement.. soup spoon ( lost in box 📦 during the move). Thought you might like to see HOW MUCH… I enjoy collecting your dishes! 😀 P. S. Found this cute clock… in an antique clock store… not a Czesky clock…

Take Care, Sharon


Hello Mr Bednář,

I wanted to warn you that the dishes have arrived and that everything is fine. Best regards

Lorenzo Guida


Hello, i just want to inform you that we recieved order 222050131. Everything is OK.

Thanks. Janez


The dishes have already arrived and are beautiful. I want to thank you for the excellent service.

Thank you so much. Antonella Rociola


Dear Petr,

I received package with my order.

Very good package. All things is very good quality and condition.

Thank you very match.

Best regards. Michael.


Hi there, 

Arrived today. Excellent packaging, delivery and service. Very good shopping experience. So appreciated!

Have a great day. Best regards, Teresa


Sehr geehrte Damen und Herren,

wir bedanken uns.

Die Lieferung ist ohne Fehler eingetroffen. Karl Markert


Thank you so much. Order came today and all is well. Kind regards Zorka Bett


Hi...arrived damage ...excellent packaging...very pleased.

Cheers, Graham Doyle 


Everything arrived just perfect!! Thank you so much for the amazing packing. The products are just splendid. L.Katz


I received the package, thank you very much. Very beautiful dishes, with respectPiibe Piibur-Sermann


Dear Customer Service, 

I received my order with TN cs006068672cz today. All the items look great. 

Thank you, 

Irina Y. Barclay, Ph. D


Dear Petr,

I have received the 2 missing plates - they arrived OK.

I am very happy with your service. I would like to recommend your shop to any prospective customer.

Have a nice day. Gershon Hochman, Jerusalem, Israel.


Thank you very much! I am thrilled with you efficient service and will certainly recommend you further, Lea Feldman, UK



I received my order yesterday! The porcelain is beautiful!

Thank you so much for your help!

Kindest Regards,



Dearest friends,

Hurray I received the box. All arrived securely in one piece!

Special thanks to your colleagues' packing skills!🙏😘😘

Děkuji vám!




Dear Sir,

I have just received my Roy kirkham hummingbird Latte Mug 

and it is not broken nor chipped . My order number 221050492 dated 26.5.2021

Thank you 

received it fast 


Warm Regards

Ms leena Lal, India


Dear Petr,

We received the dishes today and everything is perfect and as expected. My husband likes I are looking forward to dinner tonight!

Thank you for your care and customer service. 

Best regards,



I received the beautiful tureen today in perfect condition! Thanks so much.



Hi Petr, the cibulak plates arrived in good time and good condition. though our interaction with your company is excellent we fortunately don't need to do any replacements. Definitely efficient and friendly service. Thanks,  tony



I ordered a vase last month which unfortunately was not available until May. After a few calls, the shop offered me several solutions by changing the delivery address and the item, without paying any extra costs. The item was sent on Tuesday and arrived in France on Friday in perfect condition.

I would like to thank the whole shop for their customer service, their reactivity and their professionalism. I would like to add that all the exchanges were done in English and I never had any problems. I was very impressed, especially as this is a very complicated time and you are suffering from the economic situation. 

So could you send me the websites and social networks where I could write an excellent review. I will recommend you to as many people as possible.

I wish you all the best and thank you again.

Anne-Camille Deléglise 


hey petr,

i write a little bit late but i have to say: THANK YOU. the goods are arived a few days later after my order and every thing was perfect. thank you for the fast delivery. the porcelain was a present for my mothers 60's birthday and she was very happy. many thanks!!!!

all the best, steffi


Dear,  "Dům porcelánu"  team, hi!

The order 221030004  made on Monday was already received on Friday near 3 pm in Latvia, Riga.
The packaging is super!
Thank you very much!


Good day, dear Petr,

The porcelain arrived yesterday . I want to thank you for the quality of service and package.

Although the customs tore the box, due to the excellence of packing, everything has arrived safely

Special thanks for the beautiful Christmas Mugs🎅🏻


We received plates. Everything is ok. Thank you again. Katarina Šebenik


Good morning,

I just received the candleholder. Thank you also for the mug that accompanied it. It was very nice surprise.

Have a nice day,



Dear Mr Bednář, 

I would like to confirm receipt of the new platter and we thank you very much! The timing was perfect, just before Christmas, so that we can use our porcelain dining set. 

Happy holidays, 

Georgia Intze


Dear Pedr,

Thank you very much for your very kind support in this curious times.

The mugs were delivered promptly and my mother is absolutely happy with them. They are in daily use.

I wish you all the best, I hope you will come good, safe and healthy through this awful Lockdown.

Kind regards,

Katja Dietz


Dear Petr:

Porcelain arrived 100% OK to Colombia. I am very very happy.

Thank you very much and thanks for the gift

Best regards



Dear Petr,

The shipment arrived here in Stockholm today fast and safe. Thxs a lot for first class shipment and services. J

Best regards,



Everything arrived today in good order.   Thank you for your help.

Valerie Sharpe


Dear Petr,

All items arrived unharmed at delivery address! 

Thank you! 

Best regards, 

Patrick Lindhout 


Thank you! I received the plates and everything was ok




I received the first box of dishes today. Considering the state of the box, which i have sent you a picture below I opened it with a heavy heart. BUT! All are perfect! Thank you so much! Hoping second package will arrive safely as well!




I just wanted to let you know that I have received the ordered items and all items are intact.  

Thanks for speedy delivery. 



Dear Petr, 

The shipment arrived yesterday. Everything was in perfect condition! I may be ordering more coffee cups shortly; I’ll let you know. 

Thank you for your assistance. 

Best regards,

Amaya Bravo de Urquia


Dobre den! 

I am glad to confirm we have received the order, everything is just fine!! Many thanks for the excellent service and the fast delivery. 

I will be happy to return to you! 

Djekue and best regards to the beautiful Czech Republic from sunny Tel-Aviv!


Dear Petr, 

I picked up the box from the customs today. I opened the box and there were no damage. The packaging was excellent. Plates are all OK. Thank you very much for your quick responses, continuous given information and effort for completion of that delivery. I will definetely advice your company to everybody.

Best regards.

Engin INAL


 Petr, good afternoon! Received a vase! Everything is fine, fast and reliable! Thank you! Merry Christmas!

Отправлено из для Android



Bardzo dziękuję ,przesyłka dotarła .O taką porcelanę mi chodziło :) Wszystko Ok .Dziekuje .Halina Bławacka 

Wysłane z iPhone'a

Ahoy Petr, my lovely big box of your beautiful porcelain has arrived safely & all in tact. Thank you so much ! I really do appreciate you sending it to NZ. When I need more I will be in touch with you . Dekuji. Lyn Herbert Greetings from New Zealand.


We received our order today, voyage for regular parcel to Canada took only 3 weeks !!!

From outside the parcel looked like somebody throw the box from high mountain, shown sign of torture.

We were certain that we will find broken pieces inside, but everything was in perfect condition.

We have never dreamed that we would be able to buy missing/broken pieces to our beloved dinner set after 30+ years.

The Natalie dinner set we use and enjoy every single day.

Now, we planning to order a few more pieces.

Thank you very much, with much appreciation


Zofia Mankiewicz

Hello Petr,

I received the porcelain today -- I was pleasantly surprised it arrived so quickly. 

Everything is intact and undamaged due to the careful packaging. :-)

Thanks! With best regards, Aaron 


I have received the package that you sent me. It is all fine. Thank you very much for your help.
Lubov Boronina

С уважением,
Любовь Боронина

Good afternoon,


We have received today our order. Everything was fine.


Thanks a lot and have a nice summer too.


Eric and Reiko Vigor



Thank you Petr, I receive it.

And thank you also for the mug gift.

My wife is happy with it.

Thank you

Akira Shirai




Dear Sir
First of all tell you the day yesterday received the order of christmas balls made earlier this month. On this, tell my satisfaction with the product you received, which, by its characteristics, exceeds our expectations. What else is noteworthy that the product came into our hands in excellent condition, given the embajale used by his client.

I hope this is the preamble to future purchases.
Happy holidays and a prosperous 2014


José Francisco Castro Muñoz, Costa Rica

Thank you so much once again,its fully OK with with my order - received excellently packed and delivered. Would you kindly inform when you'll have 2014 plate available for ordering,

thank you in advance!
Enjoy yr time in beautiful PRAGUE -it's the place we have visited several times with my wife and still looking to come again! With best regards Sergiy Kosynkin

Thank you for my newest order.  It arrived today and everything was in perfect condition.  You are truly packing masters!

I appreciate the replacement of the 26 cm flat plate – that was very kind of you.  I look forward to many more purchases from your store.

Thank you, again.

Anna Melka
Denton, Texas




Dear Petr,

The porcelain items arrived safely.  Thank you, once again, for your excellent service.   (Unfortunately British shops do not all show the same high standards of customer service.)

Regards and Best Wishes for the forthcoming Christmas season to yourself and staff,
Valerie Sharpe

Dear Petr,

Thursday the parcel arrived ! I was  very happy and surprised how fast it came ! So this weekend when we had time we unpacked everything - nothing broken and the cups the exact size to match the others. 

Thank you again ( djekuy vam ???!!)


Dear Petr,

I received my pack today, porcelain is in perfect condition. Thank you very much for excellent service and pleasantly unexpected gift !

best regards,

I received a package.

It arrived much earlier than I expected. and also I found gifts in the package.
Thank you soooo much for your quick response and the gifts.
I really appreciated it.

c.u Kiyoko

The package has arrived and thank you very much for the "Geschenk".

Best wishes, Monika Waas from Vienna

Hello Petr,


I JUST found the lovely gift that you included in that LAST HUGH box of dishes that you sent.  I was just sorting through the dishes that I had I saved for Christmas...and all along I guess I thought the "gift" box ( the beautiful picture frame.....) was the bottom dish that went with the butter dish!!!! Crazy I know..but for some reason I didn't realize that the plate was in the same box as the top of the butter container.


So...MANY THANKS for the gift......sorry that I didn't send a thank you much sooner.


Aloha,  SharonDear Petr,

Just to let you know the Harlequin figure and plate arrived safely today. Thank you very much, and also thank you for the little gift. Valerie, England

Dear Mr.&Ms.Dum Porcelaon stuff, I have received them safe and peace.Petr, 

Thank you for the shipment of the most beautiful china.  Each piece arrived safely and before Christmas.  It was a joy to set such a stunning table for our holiday dinners.


Kindest regards,


Kathy Miranda


Dear Petr,

I confirm that all figurines arrived in excellent condition. Thank you.

All the best for the New 2010 Year!

Dorota Fraczek

4 lovely mugs arrived this week safely - many thanks


ahoj from London


Tansy Spinks

Dear Petr


Thank you very much for delivery of all the items I ordered (order 1311). I am very satisfied. It was very fast (on Wednesday, 23.09) and proffesionally. Thanks once more.

I got on item above my order, it means I got one more deep plate. What I am expected to do then?

With best regards

Anna Klimk

I wanted to let you know that my WONDERFUL coffee and dinner sets arrived safely this morning and I was so pleased with everything. These dishes are all very high quality for a child, or actually to display in an antique miniature china cupboard beside my antique dolls. They will be a well loved family heirloom. I am now jealous of my dolls and hope some day to purchase some dishes from your company for myself. I especially love the blue onion with gold and ruby accents. It is very unusual and beautiful!  I am surprised at the large number of different shapes you make in miniature!

I was extremely glad to see that you safely packed everything so thoroughly with cardboard and paper and no horrid plastic popcorn. It is all so easy to recycle!

My husband was able to visit Prague on business a few years ago and found the city very beautiful and interesting. I hope someday to visit Prague with him and will surely look your business up for exquisite souvenirs!

Thank you again for your fabulous service and excellent communication in English. I love looking at your website; it is so beautiful and tempting!

Best wishes for continued growth and success with your business!

Kind Regards,


J.F.Lawler, USA

"Dear Mr. Bednar:

Shipment was received yesterday, March 1 in good order. Thank you very much for making this transaction so easy and expedient.

With best regards,

Eugenie Berberian"

Eugenie Berberian, USA

Dear Mr. Bednar,

Our shipment arrived yesterday. All pieces are in good condition and beautiful. Thank you for excellent service.

Eugenia Worontsoff, USA

Dear Petr Bednář,

I received my shippment, everything is beautiful, thank you, and look forward to ordering more pieces from you in the future.Regards,

Lesley Patenaude, USA

Dear Dum Porcelánu staff,

Me and my friend bought a porcelain statue two weeks ago from your shop. We would like to thank you.

The statue named Svačinka rokoko was in one pieces and intact when we arrived home Helsinki Finland. The packaging was suitable for flight and the Czech Airlines took great care on delivering the statue on the plane.

The statue is indeed a great piece of art in its place in the living room.

Thank You again,

Yours sincerely,

Sami Nieminen, Helsinki, Finland

Dear Petr,

The shipment arrived today and it was in perfect condition. Thank you.

We wish we could visit Prague again soon. We enjoyed your country and city very much.

Florence Winslow

 Dear Petr,


The plates arrived today, one week after I ordered them!  They came wrapped so safely; all were in perfect condition.


Thank you so much for all your help.




Carolyn Occulto, USA

Hello again.

I just wan't to tell you that I got my plates today. Nothing was broken and everything is ok.

I will tell my friends that it is nice to co-operate with you. I work at a school and every spring we are in Prague with the children.


I wish you a Merry Christmas and a Happy New Year.


Best regards,

Anne Kari Ytterdal, Norway

Dear Petr,


I just want to let you know that my order of porcelain arrived safe and sound on my door step to-day,10th May.  All the pieces were intact, nothing broken.  Thanking for your help and co-operation in forwarding this order.


All the best.  Have nice day in Prague.



Eleanor Dunn, Australia

Every thing is perfectly all right and cute. I'm very happy. And you gave me a mug cup maybe as a service.

Thank you so much for everything. I will buy something again soon!

Sincerely, Chikako, Japan

I am very pleased whit the service i bought a dinning set very beautiful and well packaged, recommended your site to all my friends i plant to buy ankara to thank you again and recommend it to all of your china.

Greetings, Claudio, Italy

Dear Petr,

I received your package with the glass the day before yesterday. Everything is ok and in a good shape , nothing is broken and the glasses are so nice.
I want to thank you very much for that and I am ready for another order soon.
A merry Christmas and a happy New Year
Fabienne BRIDOUX

Pane Bednáři, děkuji Vám za velice pečlivě zabalenou zakázku. Porcelán došel absolutně bez úhony.

S pozdravem

Oldřich Martínek

Dobrý den, pane Bednář,


děkuji, vše dorazilo v pořádku a je to krásné. A také děkuji za ty hrnečky....moc mě potěšily. 

Mějte se radostně! 

S pozdravem 

Lenka Povolná Dubská

Lenka Povolná Dubská

Prajem pekný deň.

Tovar mi prave teraz došiel v poriadku.

Som spokojná so vašimi službami. Prajem vám veľa pracovných úspechov a všetko dobré.

S pozdravom

Bronislava Krauszová

Bronislava Krauszová

Dear Dumporcelanu,

the package arrived today. Everything was packaged very well and everything is OK.

Thank you very much and stay healthy!
Matthias Mania

Matthias Mania

Dobrý den,

chtěla bych Vám moc poděkovat - objednávka včera dorazila. Vše bylo perfektně zabaleno, talíře jsou absolutně nádherné, jsem nadšená :)

Hned, jakmile budu moct, objednám znovu! :)

Moc Vám děkuji a mějte krásný den.
Pavla Štegnerová

Pavla Štegnerová

Dobrý den pane Bednáři, 

zboží dorazilo, děkuji za rychlé vyřízení objednávky.  

Velmi kvalitně zabaleno. Talíře jsou všechny v pořádku bez poškození. 

Pěkný den 

Petr Lysák  

Petr Lysák

Dobrý den,

dnes zásilka dorazila, všechno je v pořádku. Děkujeme moc i za dáreček :-)

S pozdravem

Lukáš Durďák

Lukáš Durďák

 Dobrý večer,
včera mi byla doručena objednaná jídelní souprava a dnes jsem ji převezla k dceři, byl to dárek. Je nadšená a vše bylo perfektně zabaleno a doručeno, jako vždy. Moc Vám děkuji a omlouvám se, že píši tak pozdě.

Děkuji moc.

S pozdravem a přáním pěkného večera



Dobrý den pane Bednáři,

Henrietta v pořádku dorazila, byla perfektně zabalené jako mimino! Děkujeme a přejeme pohodový čas v porcelánu

S pozdravem Jiří Dudorkin s rodinou 

Jiří Dudorkin s rodinou

 Dobrý deň pan Bednář,

keďže žijeme v dobe kedy vo verejnom priestore počuť viac kritiky ako pochvál, chcela by som sa Vám touto cestou poďakovať za Vás milý návrh- vždy ma to veľmi poteší, keď  natrafím na obchodníka, ktorý o svojich zákazníkov prejavuje záujem.  Keďže moja objednávka nakoniec nedorazila, Vašu láskavú ponuku som dnes využila a odniesla si dve šálky Klimta. Už dlhšie pokukujem po cibuláku a keďže budúci rok sa chystám vstúpiť do stavu manželského, pri tejto príležitosti sa u Vás určite zastavím pre súpravu :)

Ověřený uživatel

Dobrý den, obě objednávky jsme v pořádku obdrželi i kávový servis.

Těšíme se z krásného porcelánu.  

Ať se vám nadále daří!!! 



Dobrý den, lampa dorazila v pořádku a máme z ní radost. Děkuji za spolupráci. Hrdličkovi


 Dobrý den,

chci Vám jen poděkovat za rychlý a bezproblémový obchod. A velmi oceňuji, že zboží bylo opravdu pečlivě zabaleno! S nákupem u Vás sem moc spokojená!

Hezké dny

Marie Mlčochová

Marie Mlčochová

Bardzo dziękuję ,przesyłka dotarła .O taką porcelanę mi chodziło :) Wszystko Ok .Dziekuje .Halina Bławacka 

Halina Bławacka
Halina Bławacka

Dobrý den,pane Bednář. 

Velice si vážím a děkuji Vám mnohokrát za Vaše úsilí a ochotu, se kterou jsem se setkala při jednání s Vámi. Ještě jedinou veliké díky,že s Vaší pomocí  mi bylo umožněno sehnat zboží, dnes už nedostupné. S velikým respektem a úctou

Vidláková  Šarka

Vidláková  Šarka

Dobrý den Pane Bednář,

pokud budete číst ve čtvrtek tuto zprávu - tak tedy včera, ve středu jsem odeslala mísu zpět k Vám, obyčejně, jak jste říkal na Vámi uvedenou adresu v emailu. Dejte mi, prosím, vědět, zda dorazila.

Ještě jsem nepoděkovala za hrnek, vařák, který byl zaslán v prvním balíku. Děkuji. Jak jsem říkala, ještě jednou Vám děkuji za Vaši vstřícnost a "bleskové" vyřízení. Kéž by takovýchto obchodníků přibývalo. Je fajn, že nevymřeli.

Přeji mraky spokojených zákazníků




Dobrý den,

včera mi přišel balíček s vánočním zvonečkem.

Velice si vážím Vašeho přístupu, protože vím, že pro Vás jsem stejně jako ostatní zákazníci důležitá. Nemusel jste mi věřit, že v prvním balíku byla prázdná krabička, že chyběl zvoneček, mohl jste si myslet, že je to lež, a já bych Vám nemohla prokázat, že je to pravda. Víte, i kdybych přišla o oněch asi 300 Kč, svět by se nezbořil, člověk přijde v životě o víc, ale zůstalo by zklamání, hořkost z toho, že se na něco těšíte, ale jste ve finále zklamaný.

Díky Vám se od příštích Vánoc budu dívat na vánoční stromeček - poprvé s nasbíranými cibulákovými ozdobami - jako na něco, co mi bude navždy připomínat, že dobro je ještě mezi lidmi a že spokojený zákazník je pro Vás cenný, cennější proto, že se bude vracet. Ačkoliv jsem už pár let v důchodu, ačkoli do příštích Vánoc je deset měsíců, už teď se na ně těším, manžel si myslel, že kvůli zvonečku snad ani ten cibulákový vánoční stromeček nebudeme mít...

Ještě jednou děkuji, přeji Vám krásný den ze slunečné, ale mrazivé Vysočiny a přeji z dobrého jen to nejlepší.

Iva Peschová

Iveta Peschová

Pane Bednáři, děkuji Vám za velice pečlivě zabalenou zakázku. Porcelán došel absolutně bez úhony.

S pozdravem

Oldřich Martínek

Oldřich Martínek