How to shop with us

Dear Customers,

Several usefull notices how this e-shop works:

• Actual CZK currency rates for your better orientation in CZK prices: 1 USD=  and 1 EUR= . Your card issuer usually uses "PURCHASE (Bid)" rate minus a small margin. To get price in EUR or USD simply devide PRICE in CZK by actual currency rate. The only base currency of our shop is CZK (Czech crown). Prices in EUR and USD are only for your better orientaition. Final paid price of your order done in EUR or USD may vary a bit from displayed final price of the order. Final price depends on the currency exchange rate used by your card issuer.
• We hold large stocks in our store. But despite this fact, not all ordered products may be in-stock. In this case, you will be promptly informed by e-mail about when your ordered goods will be ready.
• If a part of your order is not in-stock, then missing items will be shipped later for free (as soon as they are manufactured)
• Porcelain and glass are fragile materials. This fact raises logical question about shipping safety! But, we had have only 15 broken pieces (from thousands of shipped packages) since 1999. We ship most of international orders to remote destinations like USA, Japan, Australia, Russian Federation. So we must know what dangerous obstacles can be experienced by our porcelain shipments during the way to your home! And we figth succesfully these freight traps! We are Packing Masters!!! You will be surprised how safely our packages are packed!!! Nevertheless, if your items arrive broken, please, make a picture of a broken item and send it to us. Then we will ship new item to you for free.
• If you have any other questions, we will be pleased to answer them.

Petr Bednar

E-shop manager, tel 00420 221 505 314, email: petr@cibulak.cz