Shipping

Dear Customers,

Several usefull notices how this e-shop works:

• Porcelain and glass are fragile materials. This fact raises logical question about shipping safety! But, we had have only 15 broken pieces (from thousands of shipped packages) since 1999. We ship most of international orders to remote destinations like USA, Japan, Australia, Russian Federation. So we must know what dangerous obstacles can be experienced by our porcelain shipments during the way to your home! And we figth succesfully these freight traps! We are Packing Masters!!! You will be surprised how safely our packages are packed!!! Nevertheless, if your items arrive broken, please, make a picture of a broken item and send it to us. Then we will ship new item to you for free.
• Orders shipped by DPD are delivered by DPD in Europe
• Orders shipped by Czech post are delivered by your State post in Europe
• Orders shipped by Czech post are delivered by your Country state post overseas
• If you have any other questions, we will be pleased to answer them.
• We hold large stocks in our store. But despite this fact, not all ordered products may be in-stock. In this case, you will be promptly informed by e-mail about when your ordered goods will be ready.
• If a part of your order is not in-stock, then missing items will be shipped later for free (as soon as they are manufactured)

Petr Bednar

E-shop manager, tel +420 221 505 314, email: petr@cibulak.cz